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Privacy Policy

1. Information We Collect

We collect and process the following information:

  • Account Information: Email address, password (encrypted), and profile details when you create an account
  • Payment Information: When you make purchases, your payment details are processed securely by Stripe. We don't store your full payment information
  • Usage Data: Information about how you use our service, including:
    • Pages you visit and features you use
    • Technical information like browser type and device information
    • IP address and approximate location (country/region)
  • Communication Data: When you contact us or opt into our communications, we store your contact details and correspondence

2. Data Protection Principles

In compliance with Hong Kong's Personal Data (Privacy) Ordinance (PDPO), we adhere to the following data protection principles:

  • Collection of personal data must be lawful and fair
  • Personal data shall be accurate and not kept longer than necessary
  • Personal data shall only be used for the purpose for which it was collected
  • Personal data shall be protected against unauthorized or accidental access
  • Our policies and practices regarding personal data shall be transparent
  • Individuals have the right to access and correct their personal data

2. How We Use Your Information

We use your information to:

  • Provide and maintain our services
  • Process your payments and protect against fraudulent transactions
  • Send you important service updates and notifications
  • Provide customer support and respond to your requests
  • Analyze and improve our services through usage patterns
  • Detect and prevent security incidents
  • Send you marketing communications (with your consent)
  • Track and process referral/affiliate activities

3. Data Exchange with Service Providers

We do not sell, rent, or trade your personal information to any third parties. We only exchange data with trusted service providers when necessary to operate our software. Here are the service providers we work with and what data we share with them:

  • Supabase: We store your account information and application data in their secure database infrastructure, which is necessary for core functionality
  • Stripe: We only share the minimum transaction details necessary for processing your payments and subscriptions
  • PostHog: We share basic usage data to analyze product performance and improve user experience, which you can opt out of
  • Resend & Loops: We only share your email address and communication preferences when needed to deliver important updates and marketing communications
  • Firecrawl.dev: We only exchange website URLs and crawling parameters that you explicitly provide to deliver our web crawling services
  • PromoteKit: We only share referral and conversion data when you participate in our affiliate program
  • Sentry: We share error logs and performance data to maintain service reliability, which never includes sensitive personal information

All service providers are bound by data processing agreements and strict confidentiality terms. They may only use shared data to provide their specific services to us, and we regularly review these relationships to ensure data is handled appropriately.

4. Your Rights and Choices

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to our use of your data
  • Export your data in a portable format
  • Opt-out of marketing communications
  • Disable analytics tracking

5. Requesting Your Data

You have the right to request information about your personal data that we process. To make such a request:

  • Email us at support@dmcaclaim.io
  • Include "Data Request" in your email subject
  • Provide your account email address
  • Specify what information you'd like to receive

We will respond to your request within 30 days. To protect your privacy, we may ask for additional verification of your identity before fulfilling your request.

You can request:

  • A copy of your personal data
  • Information about how your data is being used
  • A list of third parties with whom we've shared your data
  • Deletion of your data
  • Corrections to inaccurate data

6. Data Security

We implement appropriate technical and organizational security measures to protect your data, including encryption, secure hosting, and regular security assessments. However, no method of transmission over the internet is 100% secure.

7. International Data Transfers

Your data may be transferred to and processed in countries outside Hong Kong SAR. In compliance with the PDPO, we ensure that the recipient jurisdiction has adequate data protection laws or that we have appropriate contracts in place to ensure your data receives a similar level of protection as it would in Hong Kong SAR.

We maintain transparency about where your data is stored and processed. If you have specific concerns about your data being transferred to a particular jurisdiction, please contact us.

8. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect data from children under 13.

9. Governing Law

This Privacy Policy and our data practices are governed by the laws of Hong Kong SAR. By using our service, you consent to your personal information being processed in Hong Kong SAR and acknowledge that privacy laws in Hong Kong SAR may differ from those in your jurisdiction.

Direct Marketing

In accordance with Hong Kong's PDPO requirements regarding direct marketing:

  • We will not use your personal data for direct marketing without your consent
  • You may withdraw your consent to the use of your personal data for direct marketing at any time
  • We will always provide you with the option to opt out of direct marketing communications
  • If requested, we will cease using your personal data for direct marketing without charge

10. Contact Us

For any questions about this Privacy Policy or our data practices, please contact us at: support@dmcaclaim.io

10. Cookie Policy

We use cookies and similar technologies to provide, protect, and improve our services. This section explains how and why we use these technologies.

What are Cookies?

Cookies are small text files that are stored on your browser or device. Other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, are used for similar purposes. In this policy, we refer to all of these technologies as "cookies."

Types of Cookies We Use

  • Essential Cookies: Required for basic site functionality. These cannot be disabled.
    • Authentication and security
    • Session management
    • Load balancing
  • Functional Cookies: Help with site functionality and settings.
    • Remember your preferences
    • Remember your settings
    • Remember if you've already completed a survey
  • Analytics Cookies: Help us understand how visitors interact with our site.
    • PostHog analytics
    • Performance monitoring
    • Error tracking via Sentry
  • Marketing Cookies: Used to deliver relevant advertisements and track marketing campaign performance.
    • Track affiliate referrals
    • Measure conversion rates

Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages:

  • Stripe (payments)
  • PostHog (analytics)
  • Sentry (error tracking)
  • PromoteKit (affiliate tracking)

Cookie Control

Most web browsers allow you to control cookies through their settings preferences. However, limiting cookies may impact your experience using our website.

How to Manage Cookies

  • Browser Settings: You can control cookies through your browser settings. Each browser is different, so check your browser's help menu to learn how to modify your cookie preferences.

Updates to This Cookie Policy

We may update this Cookie Policy to reflect changes in our practices or for operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Cookie Policy on this page.

Last updated: 4/20/2025